CUSTOMER CARE

Shipping & Returns

Last Updated: 16 June 2026

This page explains our current delivery windows, personalisation lead times, and return conditions.

1. Shipping Options & Delivery Timelines

Standard delivery within Nigeria is included in the product price. We confirm the delivery address and any location-specific details during checkout.

LAGOS METROPOLIS

1–2 Days

Express shipping directly to your doorstep.
MAJOR CITIES

2–3 Days

Abuja, Port Harcourt, Enugu, Ibadan, and Kaduna.
OTHER REGIONS

3–5 Days

All other nationwide destinations in Nigeria.

Please Note: Custom jerseys (personalized names/numbers) require an additional 2–3 business days for printing and quality inspection before they are dispatched to our courier partners.

2. Returns Policy

Standard, non-customized items in their original condition (unworn, unwashed, tags attached) may be returned for exchange or store credit within 7 days of delivery.

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g. wrong size or wrong kit shipped).
  • Store credits will be issued once the return package is received and passes inspection.
CRITICAL POLICY

Customized Items Exclusion

By opting for the Terrace Customization Studio (+₦5,000 fee) to print a custom name and/or number, you agree that the item becomes a strict final sale. Because customized jerseys cannot be resold, we will not accept returns, exchanges, or refunds for personalized items unless the garment itself arrives physically defective or damaged.

3. Damaged or Erroneous Orders

If your order arrives damaged, or if there is a printing error made by Elitefits, please notify us within 48 hours of delivery by emailing support@elitefits.com. Please attach photographic evidence of the defect, and we will arrange an exchange or refund where applicable.